Concessions Refund Policy
No Refunds Policy for LTG Black Box Concessions
At the LTG Black Box Concessions, we strive to provide high-quality snacks and beverages for our patrons. To maintain efficiency and fairness, we adhere to a strict No Refunds Policy. Please review the terms of this policy below:
Purchases

• All concession sales are final. No refunds or exchanges will be issued for snacks, beverages, or other items purchased at LTG Black Box Concessions.

Incorrect Orders

• If an incorrect item is provided due to staff error, we will gladly replace the item with the correct one, subject to availability. Replacement requests must be made at the time of purchase.

Quality Concerns

• In the rare event that a product is defective or does not meet quality standards, please notify a concessions staff member immediately. We will review the concern and may offer a replacement at our discretion.

Unused or Unopened Items

• Refunds will not be issued for unused or unopened items. Once an item has been purchased, it cannot be returned.

Exceptional Circumstances

• Refund requests for exceptional circumstances may be reviewed on a case-by-case basis. Approval is at the sole discretion of LTG Black Box management, and supporting documentation may be required.

Contact InformationFor questions or concerns regarding this policy, please contact LTG Black Box Concessions at:

• Email: [email protected]
  
  

By making a purchase at LTG Black Box Concessions, you acknowledge and agree to the terms of our No Refunds Policy posted at the point of sale and published on our website at www.ltgpride.com/info. Thank you for supporting the Lincoln Theatre Guild.